Frequently Asked Questions

Our facilities are WHO-GMP certified and comply with DCGI, FDA, and ISO 13485 standards for pharmaceutical manufacturing.

We implement rigorous quality control at every stage - from raw material inspection to final product release testing, including stability studies.

MOQ varies by product. For retail pharmacies it's typically 10 boxes, while hospitals can order individual units of certain products.

Yes, we develop custom formulations for institutional clients with minimum order commitments. Contact our R&D team for requirements.

We use validated cold chain packaging with temperature monitors for vaccines, biologics, and other thermolabile products.

Standard delivery within India takes 3-5 working days. Metro cities often receive orders within 48 hours.

Yes, we export to 15+ countries with all necessary export documentation and country-specific compliance.

You'll receive a tracking link via SMS/email once your order ships. Our portal also provides real-time updates.

We accept all major payment options including net banking, credit/debit cards, UPI, and corporate purchase orders.

Approved clients can schedule facility tours with prior appointment and completion of necessary health and safety protocols.

Unopened, undamaged products can be returned within 15 days with original packaging. Temperature-sensitive items are non-returnable.

Yes, licensed medical professionals can request samples through our representatives or website.

We follow stringent recall protocols with immediate notification to all channel partners and regulatory authorities when required.

All shipments include batch-specific Certificate of Analysis, Invoice, and regulatory documents as required.

Yes, we provide end-to-end contract manufacturing services for tablets, capsules, and liquid formulations.

All raw materials undergo identity, purity, and potency testing from approved vendors with audited supply chains.

Our R&D center has 50+ scientists developing formulations, with capabilities in bioavailability enhancement and novel delivery systems.

Yes, we offer 25+ pediatric medications with child-resistant packaging and palatable flavors.

We maintain separate NDPS-compliant facilities with additional security and documentation protocols for controlled drugs.

We follow zero-liquid discharge, solar power utilization, and sustainable packaging initiatives across operations.